How to complain


If you are unhappy with the service we have provided, you are entitled to lodge a complaint, verbally, by telephone, by email or in writing.

Telephone 07980268037 or email

Age Reversal Therapies



AB51 7HA

You can request the complaints policy at any time, including details of Healthcare Improvement Scotland. These details are also available on a visible poster in the clinic. We are also a member of the Cosmetic Redress Scheme.

Healthcare Improvement Scotland is the regulator for independent healthcare services across Scotland and can accept complaints at any time from a complainant. Contact details are:

Healthcare Improvement Scotland Independent Healthcare Team

Gyle Square,

1 South Gyle Crescent,


EH12 9EB

T: 0131 623 4342


The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints if a patient feels their complaint has not been fairly dealt with.